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Privacy Policy

Outlining how we handle and prioritise the security of your information.

Trewithen Gardens Privacy Policy

This Privacy Policy describes the policies of Trewithen Gardens, Trewithen Grampound Road, near Truro, Cornwall TR2 4DD, United Kingdom of Great Britain and Northern Ireland (the), email: office@trewithenestate.co.uk, phone: 01726 883647 on the collection, use and disclosure of your information that we collect when you use our website (www.trewithengardens.co.uk).

(the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

Information We Collect

We will collect and process the following personal information about you:

  • Name
  • Email
  • Mobile
  • Social Media Profile
  • Date of Birth
  • Address
  • Work Address
  • Payment Info

How We Collect Your Information

We collect/receive information about you in the following manner:

  • When a user fills up the registration form or otherwise submits personal information
  • Interacts with the website
  • From public sources

How We Use Your Information

We will use the information that we collect about you for the following purposes:

  • Marketing/ Promotional
  • Creating user account
  • Testimonials
  • Customer feedback collection
  • Enforce T&C
  • Processing payment
  • Support
  • Administration info
  • Manage customer order
  • Site protection
  • Dispute resolution
  • Manage user account

If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.

How We Share Your Information

We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:

  • Legal entities
  • Analytics
  • Data collection & process

We require such third party’s to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.

We may also disclose your personal information for the following: (1) to comply with applicable law, regulation, court order or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates any third-party rights. If the Service or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner.

Retention Of Your Information

We will retain your personal information with us for 90 days to 2 years after users terminate their accounts or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

Your Rights

Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at office@trewithenestate.co.uk. We will respond to your request in accordance with applicable law.

You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at office@trewithenestate.co.uk. 
Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

Cookies, etc

To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.

Security

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorised alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

Third Party Links & Use Of Your Information

Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Grievance / Data Protection Officer

If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at Trewithen Gardens, Trewithen Grampound Road, near Truro, email: office@trewithenestate.co.uk. We will address your concerns in accordance with applicable law.

 

 

Trewithen Estate Privacy Policy 

Last updated: December 2024 

Trewithen Estate (“we”, “us”, or “our”) is committed to protecting the privacy and security of all personal information we hold. This privacy policy explains how we collect, use, store, and protect personal data relating to our tenants, customers, garden visitors, and anyone who corresponds or interacts with us. 

 

1. Who We Are 

Trewithen Estate is a privately managed agricultural estate in Cornwall comprising residential, farming, and commercial properties, as well as the Trewithen Gardens which are open to visitors. 

Contact details: 
Trewithen Estate Office 
Grampound Road, Truro, Cornwall TR2 4DD 
Email: office@trewithenestate.co.uk 
Telephone: 01726 883647 

Trewithen Estate is the data controller for the purposes of UK data protection law (including the UK GDPR and the Data Protection Act 2018).

 

2. The Information We Collect 

We may collect and store the following personal information: 

Tenants and Applicants 

  • Name, address, telephone number, and email address. 

  • Property and tenancy details. 

  • Financial information (e.g. rent payment details). 

  • Identification documents where required. 

  • Correspondence by email, letter, or phone. 

Garden Visitors and Newsletter Subscribers 

  • Name and email address (when subscribing to our newsletter). 

  • Optional preferences (e.g. topics of interest). 

  • Records of communications and any consents you have given. 

General Correspondence and Enquiries 

  • Name and contact information provided through emails, letters, or forms. 

  • Any information you voluntarily supply in communications with us. 

     

3. How We Use Your Information 

We use your personal data for the following purposes: 

Tenants and Applicants 

  • To manage tenancy agreements and property records. 

  • To collect and process rent payments. 

  • To communicate regarding tenancy or estate matters. 

  • To meet legal, financial, and regulatory obligations. 

Garden Visitors and Newsletter Subscribers 

  • To send updates, news, and information about Trewithen Gardens and Estate events. 

  • To manage subscriptions and ensure consent preferences are respected. 

  • To improve our visitor experience and communications. 

General 

  • To respond to enquiries or requests for information. 

  • To maintain internal records and manage our operations. 

  • To comply with legal and regulatory obligations. 

We will only use your data when we have a lawful basis to do so, such as: 

  • Performance of a contract (for tenants or suppliers). 

  • Consent (for newsletters or marketing communications). 

  • Legitimate interests (to operate and manage the Estate efficiently). 

  • Legal obligation (for statutory or regulatory purposes). 

     

4. How We Store and Protect Your Data 

We store personal data securely in our Estate office systems and email servers. 
We take appropriate technical and organisational measures to prevent unauthorised access, disclosure, alteration, or destruction of your information. 

Your newsletter subscription details are stored securely through our email service provider, which complies with data protection legislation. 

 

5. How Long We Keep Your Data 

We only retain personal information for as long as necessary: 

  • Tenants and applicants: while you have a connection with Trewithen Estate, and for a limited period thereafter to meet legal or accounting requirements. 

  • Garden visitors and newsletter subscribers: until you unsubscribe or withdraw your consent. 

  • Once your connection with the Estate ends, your personal details are securely deleted or destroyed. 

     

6. Sharing Your Information 

We do not sell or share your personal information for marketing purposes. 

We may share your data with trusted third parties who help us operate the Estate, including: 

  • Professional advisers (e.g. accountants, solicitors). 

  • Service providers working on our behalf (e.g. IT, payment, or mailing services). 

  • Regulators or authorities where required by law. 

All third parties are required to handle your information securely and only for the purposes agreed. 

 

7. Your Rights 

You have the following rights under data protection law: 

  • Access – to request a copy of the information we hold about you. 

  • Correction – to request correction of inaccurate or incomplete data. 

  • Erasure – to request deletion of your data where lawful. 

  • Restriction – to limit how your data is used. 

  • Objection – to object to certain uses of your data. 

  • Data portability – to request transfer of your data to another organisation. 

  • Withdrawal of consent – if you receive our newsletter or marketing communications, you can unsubscribe at any time using the link in our emails or by contacting us directly. 

If you wish to exercise any of these rights, please contact us at office@trewithenestate.co.uk. 

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk. 

 

8. Changes to This Policy 

We may update this privacy policy from time to time. The latest version will always be available on our website or from the Estate Office. 

 

9. Contact Us 

If you have any questions or concerns about this policy or how we handle your data, please contact: 


The Estate Office 
Trewithen Estate 
Grampound Road, Truro, Cornwall TR2 4DD 
Email: office@trewithenestate.co.uk 
Telephone: 01726 883647